"Today's public has high expectations for customer service, whether it is shopping, visiting a ball park or going to the library. And they have unforgiveable and long memories. To continue to keep their expectations inflated and not burst, we have to realize that every interaction every time is an opportunity to be on brand or not. It requires dilligence, commitment and awareness."
To read the entire posting by Alison Circle, go to "Burst the Bubble: Bad Customer Service."
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